Frequently Asked Questions
Answers to all your questions about okapk
Deposits, bonuses, VIP, mobile gaming — whatever question you have about okapk, the detailed answers are laid out on this page.
Many players have questions when using okapk — how to make a deposit, what the bonus terms are, how the VIP program works, or what to do if something goes wrong on mobile. This page provides clear, straightforward answers to more than twenty questions across four main topics. If you cannot find what you are looking for, reach out via our 24/7 live chat or email — we are always ready to help in Bengali.
Detailed Q&A
Mobile Usage
5 Questions
If the connection drops, the current round is safely saved on the server. Once you reconnect, open okapk and re-enter the same game — it will resume from exactly where you left off. Your balance is not affected and your wagered amount stays intact. A fast and stable connection will always give you a smoother experience.
Start by clearing your browser's cache and cookies. In Chrome, go to Settings → Privacy → Clear browsing data, select "Cached images and files" and "Cookies", then click Clear. Restart the browser and open okapk again. In most cases this noticeably speeds up page loading. If the problem persists, try switching between Wi-Fi and mobile data.
Yes, you can create a shortcut that works just like an app. Open okapk in Chrome, tap the three-dot menu at the top, and select "Add to Home screen". The icon will be added to your home screen and tapping it will open the site directly — just like a native app. The same option is available in Samsung Internet and Firefox as well.
okapk runs well on modern smartphones and tablets on both Android and iOS. The best experience is on Android 8 or above and iOS 13 or above. You can also play without any issues on desktop and laptop computers using any modern browser (Chrome, Firefox, Edge).
There is no need to download or install a separate app. You can open okapk from any modern browser on your phone and start playing right away. The site is fully optimized for mobile, so all features work properly regardless of screen size.
VIP & Cashback
5 Questions
VIP members receive cashback every week based on their wagering volume. On top of that, they get access to special offers, faster support priority, and exclusive promotions at higher tiers. The higher the tier, the higher the weekly cashback rate. Stay active on okapk and these benefits are applied automatically.
Each week, cashback is calculated at a set rate on your total wagers and credited to your account automatically. The amount appears directly in your balance and can be used for your next game or withdrawn. The exact conditions for cashback eligibility depend on your VIP tier.
okapk has five VIP tiers in total: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%; and Diamond — up to 1.5% weekly cashback. The cashback opportunity increases at each tier.
Playing regularly and spending more time on the platform is the main path to reaching a higher tier. The more active your play, the sooner you create the opportunity to upgrade your tier. While okapk does not publish specific turnover thresholds, players who are consistently active naturally progress.
No, there is no separate application or claim required. Weekly cashback is calculated automatically and credited directly to your okapk account at the scheduled time. Just make sure your account is active and enrolled in the VIP program.
Deposit Questions
5 Questions
okapk itself does not charge any deposit fee. However, bKash, Nagad, or Rocket may apply their own transaction charges, which are set by the respective mobile wallet operator. Check the charge details in your mobile wallet app before making a payment.
Log in to okapk, go to the deposit section, and select Nagad as the payment method. Then enter your Nagad number and the amount you want to deposit — minimum ৳300. Follow the on-screen instructions to confirm the payment from the Nagad app. After a successful transaction, the money is added to your balance instantly.
okapk currently accepts deposits through three mobile wallets: bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit amount for each method is ৳300 and transactions are fast and secure.
Yes, the minimum deposit amount for bKash and all other methods is ৳300. Deposits below this amount are not accepted. There is effectively no maximum limit — however, you may want to check with support before making a large transaction.
First, refresh the page and wait 5 minutes. In most cases, a transaction may take a short time to process. If the balance still has not updated after that, take your mobile wallet transaction reference number and contact okapk via live chat or at [email protected] — the team will resolve the issue promptly.
Bonuses & Offers
5 Questions
No, the welcome bonus can only be claimed once per player. It is applied automatically on the first deposit. Attempting to claim it multiple times by creating multiple accounts may result in account suspension, so please follow okapk's terms and conditions.
A wagering requirement is the condition specifying how much you need to wager before you can withdraw winnings from a bonus. At okapk, this is calculated on the bonus amount only — not on the deposited amount. For example: if you receive a ৳1,000 bonus, a 10x requirement means you need to place a total of ৳10,000 in wagers. After that, the winnings from the bonus become withdrawable.
Yes, the option to cancel a bonus is generally available in your account settings. Keep in mind that cancelling a bonus will forfeit the bonus balance and any winnings earned from it. It is a good idea to speak with the support team before cancelling to be sure. Contact us via live chat or at [email protected].
Simply open a new account and make your first deposit of ৳300 or more — the welcome bonus is added automatically. The bonus is a 100% first deposit bonus, up to a maximum of ৳10,000. For example: deposit ৳1,000 and receive ৳1,000 as a bonus, giving you a total balance of ৳2,000; deposit ৳22,000 and you receive the maximum bonus of ৳10,000.
Bonus money cannot be withdrawn directly — you must first meet the 10x wagering requirement. Once the requirement is fulfilled, winnings earned from the bonus become withdrawable. The minimum withdrawal amount at okapk is ৳1,000 and funds typically arrive within 10–45 minutes.
Still have questions?
If you did not find your answer in this list, get in touch with us directly. The okapk support team is available 24 hours a day, 7 days a week in both Bengali and English.