okapk's Privacy Policy
Your personal information is completely safe with us. Here is a detailed description of how okapk collects, uses, and protects your data.
Introduction & Scope
This privacy policy ("Policy") clearly describes how the personal information of users ("you" or "user") of the okapk platform and related services is collected, stored, used, and protected. By using the okapk website (okapk.bar) or mobile application, you are considered to have accepted the terms of this Policy.
This Policy applies only to okapk's own platform. We are not responsible for third-party websites or services, and their own privacy policies will apply. We may update this Policy from time to time; changes will be published on this page and users will be notified where applicable.
What Information We Collect
okapk collects user information in various ways. The categories of information collected are described in detail below.
Identity Information
- Full name
- Date of birth (for age verification)
- National ID card or passport information
- Permanent address
- Citizenship and country information
Contact Information
- Email address
- Mobile number
- Preferred method of contact
- bKash, Nagad, or Rocket number (for transactions)
Technical Information
- IP address
- Device type and operating system
- Browser version
- Cookies and session data
- Login time and location
Transaction & Gaming Information
- Deposit and withdrawal history
- Game play history and preferences
- Bonus usage information
- Wallet balance and transaction timestamps
Purpose of Data Use
okapk uses collected information for the following legitimate purposes. We never use your information for unauthorized activities.
- Account Management: To handle registration, verification, and account security.
- Identity Verification: To confirm users are 21+ and to prevent fraudulent activity.
- Financial Transactions: To process secure deposits and withdrawals via bKash, Nagad, and Rocket.
- Customer Support: To resolve your issues and answer your questions through our 24/7 support team.
- Personalized Experience: To suggest games, bonuses, and offers based on your preferences.
- Responsible Gaming: To detect unusual gaming behavior and provide appropriate assistance.
- Legal Compliance: To comply with applicable laws, regulations, and directives from regulatory authorities.
- Platform Improvement: To improve service quality and resolve technical issues.
Data Sharing & Disclosure
When We Share Information
okapk never sells your personal information to third parties without reason or without permission. Information may be shared only in the specific circumstances below:
- Payment Processors: Only the information necessary to complete transactions is shared with payment partners such as bKash, Nagad, and Rocket.
- Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, and Spribe may view gameplay data — but not your personally identifiable information.
- Legal Obligations: Information may be disclosed in response to court orders, valid requests from investigative authorities, or requirements under applicable law.
- Fraud Prevention: Relevant information may be shared with security partners to detect and prevent fraud or illegal activity.
Cookies & Tracking Technologies
Essential Cookies
These cookies are essential for the core functionality of the platform — they are used to maintain login sessions, save language preferences, and perform security checks. They cannot be disabled.
Analytical Cookies
These cookies are used to understand how users interact with the platform. The data collected is anonymous and is used solely for service improvement.
Functional Cookies
These cookies are used to remember your preferences — such as your preferred game category, display settings, and so on. They make your experience more personalized.
Security Cookies
Security cookies are used to prevent unauthorized access to your account and to detect suspicious activity. They play an important role in keeping your account protected.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent some core features of the platform from working.
Data Security Measures
okapk has implemented industry-standard technical and administrative measures to protect your information.
Technical Security
- SSL/TLS Encryption: All data transmissions are secured with SSL encryption, which keeps information unreadable to third parties.
- Encrypted Storage: Sensitive information — such as passwords and payment details — is stored in encrypted form.
- Two-Factor Authentication: Two-step verification is available to protect your account.
- Firewall & Security Monitoring: Continuous security monitoring is in place at the server and network level.
- Regular Security Audits: The system is regularly tested by independent security experts.
Data Retention Period
okapk retains your information only for as long as necessary. The retention period depends on the type of information and applicable legal obligations.
- Active Account: Complete profile information is retained for as long as the account remains active.
- After Account Closure: Financial transaction records are retained for a defined period in accordance with legal obligations.
- Cookies & Session Data: Automatically deleted after the session ends; persistent cookies are retained for a maximum of 12 months.
- Security Logs: Logs related to unauthorized access attempts are retained as needed for investigation.
Your Rights & Controls
As a user of the okapk platform, you have the following rights over your own information.
Right to Access
You have the right to know what information okapk holds about you. Information will be provided within a reasonable time after your request.
Right to Rectification
If your profile contains incorrect or incomplete information, you can request a correction. Most information can be updated directly from your account settings.
Right to Erasure
You can request deletion of information that is not subject to legal obligations. After account closure, everything except the minimum required information will be deleted.
Data Portability
You can request a copy of your personal information in a structured digital format.
Right to Object
You can object to the use of your information for certain purposes, particularly in the case of marketing communications.
Restriction of Processing
In certain circumstances, you can request that the processing of your information be temporarily restricted.
Protection of Minors' Information
okapk is for users aged 21 and above only. We do not knowingly collect any personal information from individuals under the age of 21. Age verification is mandatory at registration.
If we become aware that a minor has accidentally created an account, that account and all associated information will be deleted immediately. If a parent or guardian believes their child has used this platform, please contact [email protected].
Policy Changes & Updates
okapk may update this privacy policy from time to time. Changes will be published on this page. For significant changes, a notification will be sent to the registered email address.
Continued use of the platform after changes have been made means you are considered to have accepted the updated policy. We recommend that you visit this page regularly.
Contact & Complaint Process
Contact Us
For any questions, complaints, or information requests related to the privacy policy, please contact our support team. We provide service in Bengali and English 24/7.
Support email: [email protected]
Direct assistance is also available via live chat.
Complaint Process
If you have a complaint regarding the protection of your information, please submit it by following the steps below:
- First, write to [email protected] describing the matter in detail.
- Our team will review the matter and get back to you.
- If not resolved, request a further review at a higher level.
- We take every complaint seriously and work to resolve it promptly.
For more information or to access the okapk platform: